Rights & Responsibilities

Patient Charter

Every patient at Brahmanandam Hospital, Sonari is entitled to safe, respectful and transparent care. This charter sets out what you can expect from us, and what helps us care for you well.

Last updated: 1 January 2026. This page describes hospital practice at the Sonari campus. For clarification, call 8271827999.

Your rights as a patient

These rights apply equally to every patient, regardless of the department, ward category or payment method.

Dignity and respect: care free from discrimination, with privacy during examination and treatment.
Information: a clear explanation of your diagnosis, proposed treatment, expected outcome and alternatives, in a language you understand.
Informed consent: your written consent before any surgery, invasive procedure or anaesthesia, with the right to ask questions first.
Second opinion: the right to seek another clinical opinion, within or outside this hospital.
Transparent billing: a written estimate before planned treatment and an itemised bill at discharge.
Confidentiality: your medical record shared only with those involved in your care, or as required by law.
Refusal: the right to decline treatment after being informed of the consequences.
Records: access to a copy of your medical records and investigation reports.

Your responsibilities

Safe care is a partnership. These steps help our clinical teams treat you accurately.

Share complete and accurate medical history, including all current medication and allergies.
Follow the agreed treatment plan and attend scheduled follow-up visits.
Respect hospital staff, other patients and visiting hours, and keep wards quiet.
Observe infection-control instructions, especially in the ICU and neonatal areas.
Settle bills as agreed, and inform the TPA desk early if insurance status changes.

Attendants and visitors

One attendant is permitted with in-patients at all times. ICU and neonatal units follow restricted visiting windows announced at the unit, with daily family briefings by the treating team.

Grievance redressal

If any part of your care falls short, we want to know. Raise the concern with the duty nursing in-charge first; unresolved matters are escalated to the patient relations desk and reviewed by the medical superintendent.

You will receive an acknowledgement of a written complaint and an update on the outcome of the review.

Questions about this policy? Our patient relations desk can help.

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Your rights as a patient

These rights apply equally to every patient, regardless of the department, ward category or payment method.

Dignity and respect: care free from discrimination, with privacy during examination and treatment.

Information: a clear explanation of your diagnosis, proposed treatment, expected outcome and alternatives, in a language you understand.

Informed consent: your written consent before any surgery, invasive procedure or anaesthesia, with the right to ask questions first.

Second opinion: the right to seek another clinical opinion, within or outside this hospital.

Transparent billing: a written estimate before planned treatment and an itemised bill at discharge.

Confidentiality: your medical record shared only with those involved in your care, or as required by law.

Refusal: the right to decline treatment after being informed of the consequences.

Records: access to a copy of your medical records and investigation reports.

Your responsibilities

Safe care is a partnership. These steps help our clinical teams treat you accurately.

Share complete and accurate medical history, including all current medication and allergies.

Follow the agreed treatment plan and attend scheduled follow-up visits.

Respect hospital staff, other patients and visiting hours, and keep wards quiet.

Observe infection-control instructions, especially in the ICU and neonatal areas.

Settle bills as agreed, and inform the TPA desk early if insurance status changes.

Grievance redressal

You will receive an acknowledgement of a written complaint and an update on the outcome of the review.